How can we help?

Tap your initials at the top right and choose your language. You can also change it in your profile. It only changes the language for you; your colleagues keep their own.

On the login page, tap Forgot password? and fill in your email address. You get a mail with a link to choose a new password. Did the mail not arrive? Look in your spam folder, or mail us at support@jb.tools.

Tap Question or idea at the top and choose what it is: a question, a problem or an idea.

• With a problem a screenshot helps: add it in the same window.
• Leave Send technical details along on. Then we see your browser, device and the last error message, and need to ask less. Names, amounts or what you typed never go along.

We answer by email. You can simply reply to that email.

Tap the i next to a field's name and you read what it does. Tap again to close it.

Prefer the explanation always in sight, or not at all? Tap your initials at the top right > Profile and choose at Explanations next to fields.

Tap your initials at the top right > New & planned. It shows what we improved, and on the Roadmap tab what is coming. Give +1 to what you would like: you hear by yourself when we build it and when it is ready.

jb.tools is a web app: you always have the newest version, without installing anything.

Go to Settings > Logo and colour. Add your Logo, and if you like a Logo for dark mode. Choose your Main colour and save. Your mails and the pages for guests and customers then show your logo and colour. Only the owner can change this.

Each night of each accommodation can only be taken once; a second booking for the same night is simply not possible.

Bookings from Booking.com and Airbnb are fetched every 5 minutes through their calendar link (Channels). If one still arrives for a night that is already taken, we never force it in: you get an alert, so you decide what to do.

An online booking starts as a request. The nights are held for the guest for 45 minutes, so they can pay calmly. If the first payment has not arrived by then, the nights become free again by themselves.

No. A booking keeps the price and rules of the moment it was made. New prices only apply to new bookings.

If you change the dates or the accommodation of a booking, that booking is priced again.

Add your cleaner at Daily summary, also without a login. They get an email at the hour and in the language you choose with who leaves and arrives, and can use a calendar link.

Cleaners only see the accommodation and the number of guests, never names or amounts.

A newsletter only goes to people who chose a list themselves and confirmed it through the confirmation email. A stay or a question is no consent.

Former guests who are on no list yet can be invited once. They are on a list only after they choose one themselves.

Whoever unsubscribes goes on the Blocklist and gets no more newsletters, even if the address is still on a list. Only the person can undo it, by signing up again and confirming. You cannot put someone back yourself.

Yes. In your campaign tap Send test mail and fill in up to 10 addresses. The test mail uses example values for names and links, and never counts in your results.

On the Till you can undo your own last purchase within 10 minutes with Undo. A reversing line is added; the old line stays visible in the Log. Need to fix something later? Ask the owner.

Points only expire when a member neither saves nor redeems for a while. How long, you set yourself on the programme under Programmes. Every purchase or reward starts that period again.

Yes. At Settings > Team give your colleague the social role creator: they make posts and submit them. An approver or manager approves them or sends them back, always with feedback. Only after approval is a post scheduled.

Every mailbox under Mailboxes has its own receiving address. At your email provider, set your own address (for example info@) to forward emails to that receiving address. Answers then go out from your own address.

Yes. Make them at Saved replies, per language if you like. In a conversation pick one from the list above the text box: it comes in the conversation's language, with the customer's name filled in. The replies you use most are on top.

No. An appointment holds the time from its start to the end of the clean-up time after the last treatment. Another appointment or Time off cannot go over it. Customers online only see times that are really free.

Allergies and contraindications belong in the health notes on the client file. They are stored encrypted and only with the date the client gave consent. They never appear in emails, exports or connected tools. So never put them in an ordinary note or a file.

An issued invoice never changes again; that is what the law wants. Make a credit note for that invoice and then a new, correct invoice. A draft you can still simply change.

In Italy an invoice without VAT above € 77.47 needs a € 2 stamp duty (marca da bollo). jb.invoice adds it by itself. It does not appear on invoices with VAT.

No. Every reviewer gets the same button to Google, whether it is 2 or 5 stars. Sending only happy customers is not allowed by Google, and we never give anything for a Google review. That keeps your reviews real and trustworthy.

Hiding is only possible with a reason, such as spam or personal data, never because a review is negative. A hidden review still counts in your average. Better reply kindly: that makes more impression than only five stars.

Everyone has at most one running timer. When it runs for 10 hours you get one notice. Stop it and correct the time at My hours. Hours already approved or invoiced can no longer change.

Yes. Switch on sharing on the project; your customer gets their own link with the hours per month, with or without names and amounts, as you choose. Your customer can agree to them. Make a new link and the old one stops working.

Per sale you choose: online payment (with your own Mollie or Stripe), cash on pickup, or both. With shipping cash is not possible, as there is nobody to pay. An online order is confirmed only when the payment is in.

When a sale is closed, customers can ask to be told. With jb.news they go (with confirmation) on that sale's list; otherwise on its own waiting list that gets one email when you open again. That is no consent for a newsletter.

Our visitor counter uses no cookies and keeps no IP addresses. A visitor is only recognised within one day. So for this counter you need not ask for consent. If you use other tools on your site as well, you may need it for those.

We read your figures in Google Search Console. There, in your property at Settings > Users and permissions, add the address you see at Websites. We then fetch the figures at night, the first time up to 16 months back.

No. Every tool works on its own, and your contacts are always there. With jb.crm the contact card shows everything about a customer together (bookings, questions, points, appointments, hours), plus companies, tasks and deals.